Booking

1. Bookings can be made via the booking form, please provide as much detail as possible about your event.

2. A non-refundable booking fee will apply in order to secure your date. The amount will be stipulated on your invoice. The booking fee must be received within 7 days of initial booking, or your date will be re-opened for other potential clients to book. The fee is required to protect us from last minute cancellations, as we turn away business after we have booked your event. Our booking fees are non-refundable, but may be transferable to another date in some circumstances (eg, events cancelled due to weather, illness etc). 

3. The booking fee counts towards your final total, with the remainder of the balance due before the date of your event. For your convenience we accept Card Payments, PayPal.

4. In some cases, staff may approve a cash payment with balance due on the day of event.

 

Cancellations

• I require a minimum of 24 hours’ notice prior to any cancellations or reschedules. Bear in mind that I will attempt to accommodate a date switch where possible, but I will often be booked for such occasions and alternative artists may be required.

 

Requirements

• For majority of events, I supply my own free-standing kit and director’s chair but request a shaded spot be made available so children aren’t sitting in the direct sun. Alternatively, if this can’t be offered, please make arrangements with me prior so I can bring a gazebo or suitable shelter.

• For large events I may require a line manager who will attend to assist with flow of children.

 

Health and Safety​

• I will not paint anyone who appears to have infectious conditions including conjunctivitis, runny noses, chickenpox, coldsores etc. I may also refuse to paint children with visible skin conditions such as eczema where I deem a risk may be present.

• I will not paint any child (or adult) who is unwilling to be painted and/or clearly distressed. Likewise, I reserve the right to refuse to paint anyone, child or adult, acting in a violent or threatening manner that poses a risk to health and safety.

• Very young children have higher risk of skin irritation and arm painting may be offered as an alternative to faces.

• Nobody except the painter is to touch the paints or equipment for numerous health and safety reasons.

 

Professional Conduct​

 

• My set-up time is usually around 10 minutes. I will inform the children when I am ready to start. You will get the full amount of time you have paid for.

• I may ask permission to take photographs of children/adults I paint to be used on my website and social media. Where permission is denied, no photographs will be taken.

• Mystic Festival Arts offers a range of services. If additional face painters, body artists, balloon artists or entertainers are required please speak to staff about booking additional services.

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Additional Booking Time​

• In peak season I often have more than one party or event in the same day. For this reason, I must leave events on time.

• If I do not have another event after your party and you want me to stay longer, I can do this for an additional fee. Please have a quiet word with me before the finishing time to organize this.

• Depending on the service, staff will advise how many children they can accommodate in a given space of time. It is up to the event host to ensure they have booked enough time to accommodate all of their guests. We hate to leave anyone disappointed so please double check this before confirmation.